Wednesday and Thursday 7:30A-4P| Saturday and Sunday 7A-730P.
100% onsite

Position Summary:
Performs patient registration, collect patient payments, provides excellent customer service and must have exceptional communication skills.

Essential Functions:
-Serves as a liaison between the Hospital and the patient according to the patient's needs. Communicates effectively with patient, family, members of patient care team and other Hospital staff.
-Ensures a positive customer experience by exhibiting a positive attitude, having a perceived pleasant and tactful style, and by providing assistance willingly to all patients, families, and co-workers.
-Displays personal warmth and kindness, greeting every customer with an immediate smile, eye contact, proper body language, introduction of self by name and title.
-Answers phone with a pleasant voice, using department scripts in a timely manner.
-Complies with established hospital and departmental dress codes, arriving for work in a clean and pressed uniform, with hospital badge visible.
-Performs all registration processes in a thorough, accurate, and timely manner, demonstrating a commitment to customer services and convenience.
-Obtains and inputs complete and accurate patient data, including patient type, demographic, physician, ICD9 and insurance information. Copies insurance cards and photo ID for all patients, documenting when this identification is unavailable.
-Verifies insurance coverage by utilizing automated insurance systems. Reviews and completes all required forms; i.e.., HIPPA, MSP etc.
-Adheres to and demonstrates the use of the department downtime procedure.
-Collects co-payment, deductible from patients and completes receipt. Also, must document in applicable system.
-Places identification bracelet on patient and has patient/representative initial for accuracy
-Utilizes posting sheets to input data into Hospital system. May contact patient prior to visit to verify all information is correct.
-Pulls OR schedule daily to ensure all cases scheduled within two weeks have been pre-registered into system.
-Reconciles folders with OR schedule daily. Follows up with the assigned Financial Advisor to ensure completion of pending folders. Places folders in alpha order in preparation for the next day.
-Actively participates in workgroups designed to improve customer service scores. Adheres to recommendations by the workgroup.
-Achieves and maintains Press Ganey scores to meet departmental designated goals.
-Demonstrates behavior that effectively promotes a positive image of the Patient Access Department.
-Adheres to time and attendance policy.
-Volunteers to assist others without waiting to be asked.
-Treats others with respect, dignity and courtesy, always striving to earn the confidence and trust of co-workers.
-Attends and actively participates in all mandatory meetings, departmental and educational classes.

Education/Knowledge Required:
-1-3 years relevant experience required
-HS Diploma/GED required.